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Mid LevelFull-timeAI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Weave is seeking a Customer Implementation Specialist to help customers successfully implement the Weave platform during onboarding. This role is critical to ensuring a positive customer experience and timely implementation.
Key Responsibilities
- →Develop and manage relationships with customers throughout the implementation process
- →Manage a portfolio of customers in various stages of implementation
- →Act as the project manager/point contact for each customer
- →Keep customers informed and set clear expectations
- →Teach and train customers on the Weave platform
- →Provide a five-star customer experience
- →Triage, troubleshoot, and prioritize issues during implementation
- →Coordinate with adjacent teams on onboarding tasks
- →Utilize reports and data to guide decision-making
- →Aid offices with installing Weave software and hardware
- →Handle customer escalations
- →Document all completed and uncompleted work daily
- →Manage calendar and scheduled events
Requirements
- ✓2+ years of experience in Account Management or Implementation
- ✓Drives Results: Consistently achieving results under tough circumstances
- ✓Ensures Accountability: Holding self and others accountable to meet commitments
- ✓Manages Complexity: Making sense of complex information to solve problems
- ✓Resourcefulness: Securing and deploying resources effectively
- ✓Being Resilient: Rebounding from setbacks and adversity
- ✓Organizational Savvy: Maneuvering through complex organizational dynamics
- ✓Situational Adaptability: Adapting approach to different situations
- ✓Customer Focus: Building strong customer relationships
- ✓Communicates Effectively: Developing clear communications for different audiences
- ✓Collaborates with Others: Building partnerships to meet shared objectives
- ✓Strong technical aptitude
- ✓Knowledge of basic computer networking
- ✓Self-driven and vision-oriented
- ✓Ability to build relationships with co-workers and customers
