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JuniorFull-timePythonRustGo
Salary Range
$49,725 - $67,275 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a proactive and communicative Junior Helpdesk Engineer to join our IT team at Welltech. In this role, you will be the first point of contact for employees seeking technical assistance, ensuring smooth operation of our technology while providing excellent support.
Key Responsibilities
- →Provide timely and effective technical support to employees via ticketing system, email, Slack, and walk-in requests
- →Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM)
- →Prepare and configure new employee devices, including hardware setup and software installation
- →Set up and provide support for meeting room audiovisual equipment
- →Develop and maintain comprehensive technical documentation, including knowledge base articles and user manuals
- →Deliver user training and guidance on Google Workspace and MacOS applications
- →Identify and escalate complex issues to senior IT staff
- →Collaborate with the IT team to identify and implement system improvements
Requirements
- ✓Excellent communication and interpersonal skills
- ✓A logical approach to problem-solving and a strong sense of curiosity for troubleshooting
- ✓Familiarity with MacOS and Google Workspace environments
- ✓Some experience in IT support or customer service role, or equivalent skills through internships, personal projects, or coursework
- ✓Ability to work effectively both independently and as part of a team
Benefits
- ★Grow Together: Culture that champions both personal and professional growth
- ★Lead by Example: Every team member is empowered to inspire and make an impact
- ★Results-Driven: Focus on achieving meaningful outcomes
- ★We Are Well-Makers: Part of a movement creating a healthier, happier world
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