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SeniorFull-timeJavaScriptPythonJavaRustGo
Salary Range
$93,925 - $127,075 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Systems Administrator to join Whatnot, the largest live shopping platform in North America and Europe. This role plays a critical part in building, maintaining, and scaling the systems that power Whatnot’s post-purchase support experience.
Key Responsibilities
- →Own the administration, configuration, and ongoing improvement of post-purchase support systems, including Zendesk and related tooling
- →Ensure systems are configured to support operational workflows, user experience requirements, and evolving business needs
- →Partner with operations and business stakeholders to translate requirements into scalable system solutions
- →Manage integrations between Zendesk and other internal systems to ensure data accuracy and reliability
- →Monitor vendor relationships and system performance, troubleshoot issues, and drive timely resolution
- →Design, document, and maintain workflows, automations, permissions, and reporting to improve efficiency
- →Support system releases and enhancements, including testing, documentation, training, and change management
- →Identify opportunities to improve tooling, processes, and system architecture to support scale and reliability
Requirements
- ✓8+ years of experience in Customer Support systems administration
- ✓Proven experience leading administration of Zendesk and 1+ other customer support platform at scale
- ✓Solid understanding of post-purchase operations, including Customer Experience, Trust & Risk, WFM, and QA use cases
- ✓Experience managing system integrations, configuring APIs, data flows, and automations
- ✓Strong technical skills in HTML, JavaScript, JSON, SQL, and Python
- ✓Ability to gather requirements from non-technical stakeholders and translate them into scalable solutions
- ✓Strong troubleshooting skills and comfort managing day-to-day system operations and incidents
- ✓Detail-oriented mindset with a focus on system configuration, permissions, governance, and data integrity
- ✓Strong documentation and communication skills
- ✓Comfort balancing strategic improvements with hands-on execution in a high-growth environment
