Content Design Lead - Consumer Onboarding at Wise

What you’ll be doing: You’ll lead a group of talented content designers working with the cross-functional teams that make up Onboarding — a squad that shapes people’s first experiences and interactions with Wise.  You'll also work closely with our Consumer Onboarding team, translating customer insights into experiences that help people start using Wise for the first time. Here’s how you’ll contribute: • Get to know our customers, building empathy and a deep understanding of their needs  • Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love • Influence teams and stakeholders to increase customer-centeredness, creativity, and content quality across the squad • Work with designers from other squads to build a single, seamless experience for customers This role will give you the opportunity to: • Support and grow a talented design team • Deliver impact and ship work you’re proud of • Be hands on, leading through the work and setting the bar • Elevate content quality — defining what good looks like in the squad, then helping deliver it • Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money About you: • Accomplished Lead Content Designer with extensive experience shipping world-class consumer products • A trusted partner, skilled at building cross-functional relationships with peers and the wider business • Comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment • Have an eye for quality. You know how to deliver quality, and how to support others to do the same • Influential, inspiring, and able to work with others in a culture that values autonomy and empowerment • Highly empathetic, both to customers and the people you work with Heads up, this probably isn’t for you if: • Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX or you’re not comfortable navigating complexity and working in a fast-paced environment