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SeniorFull-time
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
As a Customer Support Associate at Wise, you will be the first point of contact for our customers, handling complex issues with ownership and empathy. You will deliver outstanding customer experiences while upholding Wise’s mission of money without borders.
Key Responsibilities
- →Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.
- →Resolve customer contacts and queries with sound judgment, empathy, and minimal escalation.
- →Meet performance targets across KPIs such as resolution rate, quality, and handling time.
- →Demonstrate advanced product and process knowledge for the assigned region or queue.
- →Communicate clearly and professionally, adjusting tone and style based on customer context.
- →Maintain accurate records using standardized case-handling processes.
- →Follow security and data privacy procedures across all channels.
- →Proactively contribute to knowledge sharing, team discussions, and continuous improvement.
- →Take responsibility for your own learning and development through performance feedback, Wise’s Career Map, and coaching from Team Leads.
- →Embody and uphold Wise’s values in daily interactions.
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About Wise
Wise is a global financial services company that has revolutionized the way individuals and businesses manage international money transfers. Founded in 2011 in the UK by Taavet Hinrikus and Conrad Lucas, the company initially emerged as TransferWise before rebranding to Wise in 2021 to better reflect its broader mission of providing transparent, affordable, and efficient financial solutions. Operating in the fintech industry, Wise has established itself as a leader in cross-border payments, offering a more cost-effective alternative to traditional banking services. Its platform is designed to simplify the complexities of international transactions, making it accessible to a wide range of users. Wise provides a suite of products and services that include low-cost international money transfers, multi-currency accounts, and borderless payment solutions for freelancers and businesses. Key features of its platform include transparent fee structures, real exchange rates, and instant transfers, which set it apart from competitors. The company targets individuals who frequently send money abroad, digital nomads, expatriates, and small to medium-sized enterprises that require seamless cross-border financial operations. By eliminating hidden fees and offering competitive exchange rates, Wise has become a trusted choice for users seeking reliability and affordability in international finance. Wise has achieved significant milestones since its inception, including rapid global expansion with a presence in over 50 countries and processing billions of dollars in transactions annually. The company has secured substantial funding, becoming a unicorn in the fintech space, and has been recognized for its innovative approach to financial inclusion. Its unique value proposition lies in its commitment to transparency and fairness, challenging the traditional banking model by providing users with greater control over their money and reducing the barriers associated with international payments.
