Customer Success Systems & Operations Manager at Wrapbook

Wrapbook

Remote·4d ago

ManagerFull-timeRustReactAI

Salary Range

$115,600 - $156,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Systems & Operations Manager to join Wrapbook, a platform that simplifies production payroll and accounting. This role will focus on improving operational reliability and customer experience through systems and process improvements.

Key Responsibilities

→Diagnose and clarify operational challenges across onboarding, customer success, and support workflows
→Design and implement scalable solutions to reduce friction and improve reliability
→Implement solutions through Salesforce configuration or produce technical requirements for implementation
→Ensure reliable data capture and consistent metric definitions across Salesforce and adjacent tools
→Operationalize post-sale success metrics and support reporting cadences
→Drive change management through documentation, enablement, and adoption support
→Partner with AI Engineering to define requirements for cross-system workflows

Requirements

✓3–6+ years of experience in Customer Success Operations, Revenue Operations, or similar roles
✓Experience supporting post-sale teams in a B2B SaaS or operationally complex environment
✓Strong analytical skills and comfort using Salesforce and operational data
✓Strong systems thinking and process design skills
✓Comfortable operating in build-mode environments
✓Strong cross-functional communication skills
✓Customer-centric with a bias toward accountability and continuous improvement
✓Salesforce Administrator Certification (Plat-Admn-201) required
✓Strong working knowledge of Salesforce (Service Cloud, reporting, dashboards, Flows)
✓Ability to implement solutions via direct Salesforce configuration or produce technical requirements
✓Comfort working across adjacent tools and ensuring clean integration and reliable data capture