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Mid LevelFull-time
Salary Range
$110,500 - $149,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Manager to own customer feedback systems and discovery research for the Self-Service team. You will build structured processes for feedback collection while conducting regular partner research to uncover needs and validate priorities. This role reports to the Director of Self-Service and works closely with Integration Managers, Customer Success, Support, and Product teams.
Key Responsibilities
- →Design and operate structured feedback intake
- →Route actionable items to relevant team members
- →Produce monthly closed-loop reports
- →Conduct regular partner interviews
- →Apply jobs-to-be-done methodology to understand underlying needs
- →Map pain points across the partner journey
- →Validate feature requests and prioritization hypotheses
- →Document success stories and use cases
- →Maintain partner journey friction map
- →Synthesize feedback themes into prioritization input
- →Track feedback-to-resolution metrics
- →Present insights to team and stakeholders
Requirements
- ✓3+ years of product management experience with a customer research component
- ✓Demonstrated experience conducting user interviews and synthesizing insights
- ✓Strong analytical skills for pattern identification
- ✓Experience designing or operating feedback programs
- ✓Excellent written communication for reports and documentation
- ✓Ability to drive action based on evidence
- ✓Fluent English
