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ManagerFull-time
Salary Range
$176,800 - $239,200 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Project Manager to own cross-functional operations for the Self-Service team. You will design processes, coordinate delivery across departments, and ensure initiatives move from planning to completion efficiently. This role reports to the Director of Self-Service and serves as the operational hub connecting the team with Marketing, DevRel, Support, Product, and Engineering.
Key Responsibilities
- →Design and maintain collaboration framework with partner departments (intake, SLAs, escalation paths)
- →Operate request tracking system — receive team needs, route to owners, monitor progress
- →Coordinate delivery timelines for multi-team initiatives
- →Run regular syncs with key contacts across departments
- →Identify and resolve blockers, escalate when needed
- →Prepare status reports for team and stakeholders
- →Document processes and maintain operational playbooks
- →Support launch coordination for cross-functional releases
Requirements
- ✓3+ years of project management experience in a technology company
- ✓Experience coordinating work across multiple teams
- ✓Strong written and verbal communication skills
- ✓Proficiency with Jira, Confluence, or similar tools
- ✓Ability to manage competing priorities in a fast-paced environment
- ✓Track record of establishing and improving processes
- ✓Fluent English
