GiaB Tech Support Specialist (Game in a Box) at YggdrasilSandbox

Join our team as a passionate GiaB Tech Support Specialist to lead and innovate within our Games Portfolio!            What You'll Do: • Lead onboarding of internal teams and external partner studios to the Game in a Box (GiaB) platform • Guide users through platform capabilities, best practices, and production workflows • Ensure smooth setup including access management, permissions, and environment configuration • Act as the first point of contact for GiaB-related support queries and issues • Provide expert guidance on effective tool usage across different production scenarios • Troubleshoot issues and collaborate with technical teams to resolve them efficiently • Create and maintain user documentation, tutorials, and onboarding materials • Develop structured learning resources (guides, videos, walkthroughs) for different user groups • Organize and deliver training sessions, workshops, and knowledge-sharing initiatives • Monitor platform usage and identify opportunities to improve usability and efficiency • Promote best practices and standardized workflows across teams and partner studios • Gather user feedback and translate it into actionable insights for product improvements • Collaborate closely with Product Managers and development teams on feature rollouts • Support backlog refinement with user-centric feedback and identified pain points • Participate in testing and validation of new features from a user perspective • Support production teams in resolving blockers related to GiaB usage • Ensure high standards of quality and consistency across GiaB-based productions • Track support trends and proactively improve the platform experience • Contribute to scaling GiaB adoption across the organization and partner network