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Mid LevelFull-timePythonRustAIAPI
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an AI Operations & Support Specialist to join our team at Zartis, a global AI transformation and technology consulting partner. This role focuses on operational stability and enablement, supporting and maintaining 25+ centralized Claude workflows in the financial industry.
Key Responsibilities
- →Learn, maintain, and troubleshoot existing public projects and "skills" built within Anthropic Claude, ensuring business continuity.
- →Optimize complex, multi-step prompts for financial services workflows, including compliance checks, suitability recommendations, and financial promotions.
- →Provide direct day-to-day user support, acting as a help desk when outputs degrade, context limits are hit, or nuanced follow-up instructions are needed.
- →Support a user base of 500+ people, including non-technical teams transitioning from traditional manual processes.
- →Document AI architectures, best practices, processes, and controls to formalize ways of working that are currently managed informally.
- →Assist in improving the technical foundations behind automated agents, including refining the combination of LLM logic with Python and JSON used for letter-writing and fact-file processing workflows.
- →Partner closely with the lead AI strategist to ensure knowledge transfer and reduce single points of failure.
Requirements
- ✓Strong hands-on expertise with the Anthropic Claude ecosystem, including model behavior (e.g., Sonnet vs Opus), limitations, and advanced prompting techniques.
- ✓Proven experience in prompt engineering for complex, multi-step workflows in production environments.
- ✓Ability to read, understand, and maintain Python code and JSON used by AI agents.
- ✓Strong operational mindset: focused on stability, adoption, and day-to-day reliability — not only strategy.
- ✓Excellent communication skills and empathy for supporting non-technical users.
- ✓Familiarity working in a highly regulated environment (wealth management / finance), where accuracy and compliance are critical.
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