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Mid LevelFull-time
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Tier 1 Support Specialist to provide technology support for a domain environment. This role involves handling incoming technical issues and ensuring proper escalation of unresolved problems.
Key Responsibilities
- →Act as primary customer contact for incoming technical issues
- →Gather required information and log into ticketing system
- →Implement known solutions from Helpdesk Support Center
- →Process common workflows
- →Escalate incidents beyond tier 1 support
Requirements
- ✓A+ Certification Preferred
- ✓1+ years of relevant experience
- ✓Technology Savvy
- ✓Keyboarding skills
- ✓Troubleshooting abilities
- ✓Customer Service experience
- ✓Microsoft Office proficiency
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About Zeeco
Zeeco is a global leader in the design, manufacturing, and supply of advanced combustion and thermal processing systems. Operating within the industrial and energy sectors, the company has established itself as a key player in providing innovative solutions for gas turbines, industrial furnaces, and emission control technologies. Founded in the late 20th century, Zeeco has built a reputation for engineering excellence and reliability, serving clients across North America, Europe, and Asia. The company’s expertise lies in optimizing thermal processes to enhance efficiency, reduce emissions, and improve operational performance for its diverse clientele. Zeeco offers a comprehensive portfolio of products and services, including flameless oxidation systems, catalytic combustion solutions, and advanced emission control devices. Key features of their technologies include high thermal efficiency, low NOx emissions, and robust durability, making them suitable for demanding industrial applications. The company primarily targets power generation, petrochemical, and manufacturing industries, where precision and sustainability are paramount. Their solutions are designed to meet stringent environmental regulations while maximizing productivity and safety for end-users. Zeeco’s customer-centric approach ensures tailored solutions that address specific operational challenges. Over the years, Zeeco has achieved significant milestones, including numerous patents and certifications that underscore its technological leadership. The company holds a strong market position, recognized for its ability to deliver cutting-edge thermal systems that align with global sustainability goals. Zeeco’s unique value proposition lies in its deep engineering expertise and commitment to innovation, enabling it to provide reliable, high-performance solutions that drive efficiency and environmental compliance across industries.
