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Senior Manager - SaaS Onboarding - Professional Services at Zenoti
ZenotiSeattle, Washington, United States·6h ago
SeniorFull-timeRustAWSAI
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Practice Manager to join our Onboarding team at Zenoti. This role involves leading a team of Product Specialists and Project Managers responsible for onboarding our SaaS clients. You will be responsible for the success of new customer implementations and driving internal team development.
Key Responsibilities
- →Manage, coach, and develop a team of 8–10 Product Specialists and Project Managers
- →Act as an executive point of contact for clients during onboarding
- →Collaborate cross-functionally with Sales, Product, and Customer Success
- →Own project and resource planning across multiple implementations
- →Drive operational cadence via team stand-ups, retrospectives, and performance reviews
- →Handle escalations with speed and empathy
- →Identify gaps in onboarding processes and lead initiatives to enhance productivity
Requirements
- ✓10+ years of experience in SaaS onboarding
- ✓3+ years leading and coaching teams in a high-growth environment
- ✓Strong software aptitude and experience using or integrating AI tools
- ✓Excellent stakeholder management and leadership presence
- ✓Strong business judgment and decision-making skills
- ✓Experience working with global teams across multiple time zones
- ✓Familiarity with project management and collaboration tools
Benefits
- ★Competitive salary range of $130,000—$145,000 USD
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