Senior Product Specialist - Onboarding/Implementation at Zenoti

Zenoti

Seattle, Washington, United States·9h ago

SeniorFull-timeJavaScriptJavaAWS

Salary Range

$66,300 - $89,700 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

Key Responsibilities

→Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
→Drive demos, walk-throughs and solution reviews with customers.
→Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
→Configure Zenoti to meet customer business scenarios
→Identify risks based on current product capabilities; define and implement mitigation plans
→Address customer issues and concerns in a timely fashion to ensure customer satisfaction
→Align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
→Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
→Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
→Ensure the adherence to SLAs, and key metrics according to the organization’s goals and objectives
→Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

Requirements

✓5-8 years of experience in Implementation and support of Enterprise products
✓Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
✓Proven fast learner of enterprise applications, experience in implementing cloud solutions.
✓Proven successful track record in large scale enterprise implementations involving integrations using APIs and web services, data analysis/ data migrations,
✓Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
✓Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
✓Ability to manage and work across multiple projects. Experience working with remote teams across different timezones
✓Strong ability to demo/train and deliver excellent customer presentations.
✓Strong logical, analytical and problem-solving skills
✓Open to travel on short notice to customer locations when required
✓Good to have knowledge of Web Design using HTML, JavaScript
✓Good understanding of MS Office, JIRA, Basecamp applications
✓Ability to learn new skills and operate in a fast-paced and changing environment.
✓Experience in the wellness/spa industry is a plus.
✓Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.