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Sr. Product Specialist - Implementation/Onboarding at Zenoti
ZenotiSeattle, Washington, United States·1w ago
SeniorFull-timeJavaScriptJavaAWS
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
Key Responsibilities
- →Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
- →Drive demos, walk-throughs, and solution reviews with customers.
- →Design and setup proof of concepts and pilots for high priority and large customers ensuring successful implementations.
- →Configure Zenoti to meet customer business scenarios.
- →Identify risks based on current product capabilities and define and implement mitigation plans.
- →Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
- →Align working hours to overlap customer time zones to build customer relationships and satisfaction by providing exceptional and timely service.
- →Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
- →Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
- →Ensure adherence to SLAs and key metrics according to the organization’s goals and objectives.
- →Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
Requirements
- ✓6-9 years of experience in Implementation and support of Enterprise products.
- ✓Open to work in the Night Shift.
- ✓Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design, and configure software solutions.
- ✓Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- ✓Ability to manage and work across multiple projects.
- ✓Strong ability to demo/train and deliver excellent customer presentations.
- ✓Strong logical, analytical, and problem-solving skills.
- ✓Open to travel on short notice to customer locations when required.
- ✓Good knowledge of Web Design using HTML, JavaScript.
- ✓Good understanding of MS Office, JIRA, Basecamp applications.
- ✓Ability to learn new skills and operate in a fast-paced and changing environment.
- ✓Experience in the wellness/spa industry a plus.
- ✓Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
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