Customer Success Manager - Brazil at zimperium

zimperium

Brazil (Remote)·1d ago

ManagerFull-timeRustMachine LearningAgile

Salary Range

$22,848 - $30,912 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Success Manager to join our team at Zimperium, an industry leader in enterprise mobile security. This role focuses on managing post-sale customer relationships and driving solution adoption.

Key Responsibilities

→Proactively manage client relationships to ensure renewals and facilitate expansion opportunities
→Drive the adoption of Zimperium’s solution within the customer’s user base
→Demonstrate strong domain and functional understanding of the solution
→Maintain a high level of customer satisfaction and manage risks and escalations
→Gather customer feedback about products and channel it effectively
→Assist customers with deployment planning and proactive risk management

Requirements

✓B.S. in Computer Science or equivalent engineering degree
✓10+ years of experience working with Enterprise software solutions
✓5+ years of experience in customer success roles, preferably with security companies
✓Database/SQL skills are a must
✓Domain expertise in Mobility & Security is highly desirable
✓Ability to travel as needed to customer sites
✓Self-motivated with strong problem-solving skills and good business acumen
✓Summary Bullets
✓Manage post-sale customer relationships and drive solution adoption
✓Demonstrate strong domain and functional understanding of the solution
✓Maintain high customer satisfaction and manage risks and escalations
✓Gather customer feedback and assist with deployment planning
✓Collaborate with internal teams to address customer issues
✓Requirement Bullets
✓B.S. in Computer Science or equivalent engineering degree
✓10+ years of experience with Enterprise software solutions
✓5+ years of experience in customer success roles
✓Database/SQL skills are a must
✓Domain expertise in Mobility & Security is highly desirable
✓Ability to travel as needed to customer sites
✓Self-motivated with strong problem-solving skills
✓Benefit Bullets
✓[]