Loading...
ManagerFull-timeRustAI
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
ZipRecruiter is hiring for an Enterprise Customer Success Manager to support their growing Enterprise business. This role focuses on owning the post-sale customer experience, from onboarding to revenue retention.
Key Responsibilities
- →Leverage analytical skills to deliver results against shared measures of success
- →Implement and optimize solutions that improve product performance
- →Create data-driven narratives that provide meaningful insights
- →Work with AdOps to oversee accurate implementation of new campaigns and integrations
- →Serve as a trusted partner and recruitment expert to key customer stakeholders
- →Establish deep relationships with customers to help them meet their recruiting goals
- →Collaborate with Sales and Product Strategy teams to deliver results
- →Monitor and optimize performance to exceed targets
- →Oversee account setup and project manage implementation
- →Serve as point person for troubleshooting technical issues
- →Travel to visit customers as needed
- →Maintain advanced knowledge of industry technologies and ZipRecruiter products
- →Leverage Gemini (AI) to enhance workflow
Requirements
- ✓2+ years of experience as a Customer Success Manager
- ✓1+ year of experience with Enterprise and/or high value customers
- ✓Experience with Recruitment Advertising and/or Performance Based Advertising
- ✓Passion for providing excellent customer service
- ✓Ability to develop and deliver compelling presentations using data storytelling
- ✓Detail-oriented, organized, and strong time-management skills
- ✓Curious self-starter with quick learning ability
- ✓Ability to build rapport and establish relationships
- ✓Ability to work both independently and within a team
- ✓Advanced knowledge of G Suite
- ✓Experience with programmatic platforms is a plus
Free to sign up. Takes 30 seconds.
