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SeniorFull-timeRustAWSGCPAzureGitAI
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Support Engineer to join our team at Zscaler, a global leader in zero trust security. This is a fully remote U.S. role with a preference for candidates based on the West Coast. You will be dedicated to delivering high-impact experiences and identifying innovative solutions for our customers.
Key Responsibilities
- →Provide second line consultation to independently debug complex security and network problems via phone and email
- →Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues to verify problems
- →Document incident resolutions in technical databases and provide direct feedback to Engineering and Operations teams
- →Develop department training programs and mentor engineers on advanced troubleshooting and case management skills
- →Analyze customer use-cases to provide strategic input on product and code changes throughout the development cycle
Requirements
- ✓U.S. citizenship is required for this position
- ✓5+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP
- ✓Proven experience managing escalations with enterprise customers and stakeholders
- ✓Detailed working knowledge of web-based security and network infrastructure, including NGFW, SSL/IPSec VPNs, and SD-WAN
- ✓Extensive experience analyzing packet captures and HAR traces to resolve connectivity and network performance issues
Benefits
- ★Various health plans
- ★Time off plans for vacation and sick time
- ★Parental leave options
- ★Retirement options
- ★Education reimbursement
- ★In-office perks
