Jobs → Engineering → Amazon Connect Engineer

About the Role We are looking for an experienced Amazon Connect Engineer to design, develop, integrate, and support cloud-based contact center solutions. Key Responsibilities • Implement and support Amazon Connect in production environments • Design and develop Amazon Connect contact flows, IVR, queues, routing profiles, and callback experiences • Integrate Amazon Connect with CRM platforms and backend applications • Troubleshoot telephony, voice quality, and agent connectivity issues • Manage incident response and documentation Requirements • Hands-on experience with Amazon Connect in production environments • Strong expertise in Amazon Connect contact flows, IVR, queues, routing profiles, and callback experiences • Experience with AWS Lambda, Python/JavaScript/TypeScript, and REST API integrations • Knowledge of Amazon Lex, IAM, CloudWatch, Amazon S3, and AWS security • Experience integrating Amazon Connect with CRM platforms and backend applications • Strong understanding of telephony, voice quality troubleshooting, and agent connectivity • Working knowledge of Git, CI/CD pipelines, and Infrastructure as Code (CloudFormation, AWS CDK, or Terraform) • Strong troubleshooting, incident management, documentation, and communication skills