Jobs → QA & Testing → Application Support and QA Engineer

About the Role We are looking for an experienced Application Support and QA Engineer with hands-on expertise in ServiceNow, Manual Testing, Azure DevOps, CMDB Reporting, and Technical Documentation. Key Responsibilities • Create and maintain test cases, scenarios, and test documentation • Perform functional, regression, integration, and UAT testing • Prepare user manuals, user guides, and SOPs • Provide L2 application support and incident troubleshooting • Create ServiceNow dashboards, complex reports, and CMDB reports • Manage test plans, defects, and test execution in Azure DevOps • Write SQL queries for troubleshooting and reporting Requirements • Strong ServiceNow and ITSM knowledge • Hands-on manual testing and test case writing experience • Experience in user manual creation and technical documentation • ServiceNow dashboard creation and CMDB reporting • Azure DevOps Test Plans and SQL proficiency • Strong analytical and communication skills Important: Hands-on experience in both application support and testing/documentation is essential.