Jobs → QA & Testing → Chatbot / IVR Test Lead

About the Role We are looking for an experienced Chatbot / IVR Test Lead with strong expertise in contact center testing, automation, and emerging Agentic/AI platforms. Key Responsibilities • Lead testing activities from planning through execution and reporting • Validate Chatbot, IVR, Voicebot and Agentic solutions • Develop test strategies, test plans and automation frameworks • Analyze defects and drive them through closure • Collaborate with customers and technical stakeholders • Manage testing teams, status reporting and project deliverables • Work effectively in a global delivery environment Requirements • 10+ years of IT experience • Strong experience testing IVR, Chatbots, Voicebots, Voice Assistants, or NLP frameworks • Contact Center platforms – Kore.ai, ASAPP, Google GECX • 3+ years of Cyara / Agentic Automation Testing • Strong manual and automation testing experience • Experience leading testing teams and handling clients independently • Strong STLC / QA lifecycle knowledge • Chatbot / IVR testing and automation • JSON / XML / REST API testing • Postman • SQL / RDBMS • Linux / SSH / PuTTY • Jira / Octane • Test planning, test cases, defect management, reporting and traceability • Experience with NLP / LLM / Agentic testing frameworks • Strong team management, work allocation and stakeholder management skills ⚠️ Strong leadership, communication and client-facing experience are mandatory.