Jobs → Engineering → Contact Center & IVA Engineer

About the Role We are looking for experienced Contact Center and Conversational AI professionals for multiple onshore opportunities. Key Responsibilities • Design and implement solutions using Amazon Connect, Five9, and AWS Lex • Develop Intelligent Virtual Assistants and chatbots • Integrate contact center systems with CRM platforms • Troubleshoot and test contact center solutions • Implement voice and chat channel integrations Requirements • Hands-on experience with Amazon Connect and Five9 VCC/VSS • Strong knowledge of AWS Lex, IVA, and chatbot development • Experience with voice and chat channel integrations • Contact center integrations with CRM platforms; Verint experience preferred • Experience in contact center testing, QA, troubleshooting, and API integrations Preferred Skills • AWS Lambda, API Gateway, DynamoDB, CloudWatch, and S3 • Five9 Studio and Verint integrations • Agent Desktop / Agent Assist • Generative AI / LLM integration • IVR / NLU design and automated API testing • Contact center analytics, CI/CD, and Agile/Scrum