Jobs → Engineering → CXone Lead Developer

About the Role We are looking for a CXone Lead Developer to join our team at PronixInc. This role requires extensive experience in Contact Center Technologies with a focus on NICE CXone implementation. Key Responsibilities • Lead NICE CXone Studio and ACD Configuration • Design and develop IVR systems and telephony solutions • Implement Omnichannel Routing and Digital Engagement • Manage Workforce Optimization, Call Recording, and Quality Management • Integrate Salesforce CRM and other enterprise systems • Configure SIP, VoIP, and Contact Center Infrastructure • Provide technical leadership, testing, and release management • Implement AI, automation solutions, and reporting systems Requirements • 8+ years of experience in Contact Center Technologies • 4+ years of hands-on implementation experience with NICE CXone • Strong understanding of IVR design, development, and telephony • Experience with Omnichannel Routing and Digital Engagement • Knowledge of Workforce Optimization, Call Recording, and Quality Management • Experience with Salesforce CRM and enterprise integrations • Proficiency with SIP, VoIP, and Contact Center Infrastructure • Technical leadership, testing, and release management skills • Experience with AI, automation, and reporting Preferred Qualifications • NICE CXone Technical Certifications • Healthcare, Medicaid, Government, or Enterprise Contact Center experience • Azure Cloud Services and API Integrations • Agile delivery and digital transformation experience