Jobs → Data & Analytics → Data Analyst

About the Role We are looking for an experienced Data Analyst to support the customer experience team by delivering actionable insights that improve customer service performance, on-time delivery, and operational efficiency. Key Responsibilities • Analyze customer service metrics including order fulfillment, backlog, on-time delivery, queue performance, and expedite requests • Identify trends and translate findings into actionable recommendations • Ensure data integrity and validate sources Requirements • Bachelor's degree in Analytics, Business, Finance, Supply Chain, or related field • 5+ years in data analytics or similar role • Advanced Power BI and Excel skills • Experience with ERP systems (SAP preferred) and CRM platforms • Strong analytical, data validation, and problem-solving skills • Excellent communication to clearly communicate insights and challenge assumptions • Background working with data in customer service, sales, or order management