Jobs → Customer Support → Deskside Support Engineer

About the Role We are seeking a skilled Deskside Support Engineer for a backup support role in Salt Lake City, Utah. This hands-on position involves providing on-site support for troubleshooting and resolving technical issues across various IT infrastructure components. Key Responsibilities • Provide backup support when primary engineers are unavailable • Handle basic networking tasks including configuring VLANs and patching phone ports • Troubleshoot Avaya VOIP phones and fiber link issues between switches • Perform periodic checks of IDF rooms for cooling and power status • Assist network and data center administrators during technical troubleshooting • Utilize monitoring tools and ITSM platforms for issue resolution • Support various IT systems including servers, storage devices, and backup technologies Requirements • 3-5 years of experience in IT infrastructure support • Basic knowledge of network devices (switches, routers, wireless access points) • Understanding of assigning switch ports to specific VLANs • Experience with CISCO, Riverbed, Avaya, and Solarwinds • Familiarity with ITSM tools preferably ServiceNow • Knowledge of EMC Avamar backup technologies • Experience with Windows 2003 servers, UNIX, and Linux • Understanding of Active Directory, MS Exchange, and File/Print Server • Experience in SLA-based environments • Ability to communicate effectively with remote teams