Jobs → Customer Support → Deskside Support Technician

About the Role The client is seeking a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program within the Department of Justice. This role involves providing IT services, including help desk, deskside support, Windows workstation engineering, and maintenance. Key Responsibilities • Provide deskside support for Windows 10 laptops and desktops • Utilize ITSM ticketing system to track and manage service requests • Support senior management and leadership offices within the Department of Justice • Maintain current Public Trust clearance • Resolve IT issues in a timely and professional manner Requirements • High School diploma with 5+ years of relevant experience • Customer service-focused attitude • Current Public Trust clearance • Experience providing IT (Tier II) support in a Windows office environment • Excellent written and verbal communication skills • Experience with ITSM ticketing system Benefits • Contract to hire opportunity with a duration of 6 months