Jobs → Data & Analytics → Desktop Support Analyst

About the Role We are looking for a Desktop Support Analyst to join our team in Aurora, Colorado. This role involves providing Tier 2 support and troubleshooting for various IT systems. Key Responsibilities • Provide Tier 2 Desktop Support and IT Troubleshooting • Support Windows 7/10 and macOS systems • Manage Active Directory and Group Policy • Utilize Microsoft Office 365 • Handle Desktop/Laptop Hardware and Software Deployment • Configure and troubleshoot endpoints • Use IT Ticketing Systems and maintain documentation • Provide strong Customer Service and Communication Requirements • 3+ years of experience in Desktop Support • Knowledge of Healthcare IT and HIPAA • Experience with SCCM • ITIL Foundation or Microsoft Certifications preferred Important Note: Candidates must be willing to work onsite in Aurora, CO, 4–5 days per week initially.