Jobs → Customer Support → Desktop Support Technician

About the Role We are seeking a Desktop Support Technician to provide comprehensive support for Windows and Apple devices in a contract role. This position requires troubleshooting expertise across multiple platforms and tools. Key Responsibilities • Provide deskside and remote support for Windows and Apple laptops/desktops • Troubleshoot and resolve issues related to Google Workspace Suites • Perform device imaging, deployment, and post-deployment troubleshooting • Configure and troubleshoot end-user devices • Support mobile device setup and troubleshooting (iOS/Android) • Diagnose and resolve hardware and software conflicts • Manage tickets in ServiceNow • Collaborate with cross-functional teams to onboard new hires • Perform asset tagging, inventory tracking, and weekly reporting • Coordinate with vendors for equipment repairs or replacements • Ensure support activities comply with IT policies and SLAs • Participate in rotational on-call support Requirements • 5–7 years of IT experience in desktop or end-user support • Hands-on experience with Office 365 troubleshooting and administration • Strong knowledge of Windows 10/11 and macOS platforms • Experience imaging and deploying devices (Windows Autopilot, Intune preferred) • Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless) • Experience in productivity tools (Word, Excel, PowerPoint, Outlook) • Strong organizational skills with ability to prioritize multiple tickets • Excellent interpersonal and customer service skills • Experience working in a help desk or call center environment preferred • Certifications (MCP, CompTIA A+, ITIL Foundation) preferred • Must be able to lift up to 50 lbs