Jobs → Customer Support → Genesys Cloud Architect

About the Role We are seeking a Genesys Cloud Architect to join our team. This role requires extensive experience in cloud architecture and integration. Key Responsibilities • Design and implement cloud solutions using Genesys Cloud • Integrate Salesforce Service Cloud Voice with various systems • Develop API integrations and IVR systems • Architect contact center solutions • Implement AI and bot solutions Requirements • 10+ years of experience in cloud architecture • Strong knowledge of Genesys Cloud and Salesforce Service Cloud Voice • Experience with API Integration, IVR, and Contact Center Architecture • Understanding of AI/Bots implementation