Jobs → Customer Support → Help Desk Technician

About the Role We are seeking a Help Desk Technician to provide comprehensive IT support for a manufacturing client in Battle Creek, MI. This is a contract-to-hire role requiring direct hire eligibility without visa sponsorship. Key Responsibilities • Serve as the primary point of contact for general IT support • Respond to help desk tickets, phone calls, emails, and walk-up support requests • Diagnose and troubleshoot technology issues • Install, configure, and support desktops, laptops, monitors, printers, scanners, and mobile devices • Participate in employee onboarding and offboarding tasks including technology provisioning and setup • Perform routine hardware replacements, software installation, system updates, and preventive maintenance • Maintain technology inventory details related to equipment on premise • Document technical issues and their resolution • Collaborate with IT teams and third-party vendors to escalate and resolve complex issues • Provide technical support for conference room systems, audiovisual equipment, and electronic meeting technology • Troubleshoot basic network connectivity issues • Follow cybersecurity policies and data security procedures Requirements • Associates Degree or higher • 2+ years IT help desk experience • Hands-on support experience for Microsoft Windows and Microsoft Office applications • Strong troubleshooting skills • Experience supporting computer hardware, software, printers, mobile devices, and network connectivity • Ability to manage multiple technical support requests with a customer service focus • Experience providing technical support in a Manufacturing environment • Experience with Active Directory (AD), Microsoft 365, and Ticketing systems • Familiarity with basic Network troubleshooting and User Account administration