Jobs → Customer Support → IT Contracts Specialist

About the Role We are seeking an experienced IT Contracts Specialist for a contract-to-hire position. This role involves drafting, negotiating, and finalizing various IT service agreements and managing complex contracts. Key Responsibilities • Draft, negotiate, and finalize Statements of Work (SOWs) for IT Professional Services including T&M, Fixed Fee, and Managed Services • Manage complex agreements, review redlines, and ensure alignment with rate cards • Collaborate with internal IT units, Legal, Procurement, and external vendors to define SLAs, KPIs, and contract governance Requirements • 8+ years in IT corporate contracts with 4–6+ years drafting/negotiating IT Professional Services contracts • Hands-on experience with T&M, Fixed Fee, and Managed Services engagements • Strong expertise in SLAs, KPIs, and contract governance • Bachelor’s Degree • Proficient in MS Word redlining • ServiceNow/Jira experience preferred