Jobs → Customer Support → IT Support Technician

About the Role We are looking for an IT Support Technician to join our team. This role focuses on providing Level 1 desktop support for a large number of users and devices. Key Responsibilities • Provide Level 1 desktop support for 200+ users/devices • Handle 35-40 tickets a week • Perform hardware/software troubleshooting and break/fix • Manage support queue and process app requests • Provide Zoom Rooms support and resolve connectivity issues • Perform system administration for Okta, Microsoft, Rippling, Zscaler, and Slack • Handle onboarding and offboarding processes Requirements • Solid AI background • Strong networking and security fundamentals • Experience with macOS and Windows • Basic Python skills • Excellent customer service and communication skills • Quick learner