Jobs → QA & Testing → IVR QA Automation Tester

About the Role We are looking for an experienced IVR QA Automation Tester to join Google Contact Center Technologies. This role involves designing and executing automated test scenarios for IVR and contact center applications, ensuring high-quality customer experiences. Key Responsibilities • Design and execute automated test scenarios for IVR and contact center applications • Validate Google conversational AI platforms and end-to-end customer journeys • Automate testing across broadband, video, customer support, and technician support solutions • Collaborate with Solution Architects, Developers, Business Analysts, and Business Stakeholders • Identify defects and ensure high-quality customer experiences across contact center integrations Requirements • 13+ years of experience in QA automation • Expertise in Google CES, CCAI, GDF, and Google Agent Studio • Strong knowledge of IVR testing and QA automation • Experience with end-to-end test automation and API testing • Functional, regression, and integration testing expertise • Conversational AI and virtual agent testing experience • Broadband, video, customer support, and technician support domain knowledge • Automation framework development skills