Jobs → Engineering → Lead AWS IVR Connect Engineer

About the Role We are looking for a Lead AWS IVR Connect Engineer to join our team. This role focuses on designing and configuring IVR systems using Amazon Connect. Key Responsibilities • Design and configure IVR systems using Amazon Connect • Implement contact flows and call routing • Utilize advanced voice capabilities • Manage call recording and transcription features • Analyze and report using Amazon Connect analytics • Develop outbound campaigns and progressive dialer systems Requirements • Expertise in Amazon Connect Contact Flows • Experience with IVR design and configuration • Knowledge of advanced voice capabilities • Familiarity with Contact Lens, call recording, and transcription • Strong analytical and reporting skills • Experience with outbound campaigns and progressive dialers