Jobs → Engineering → NICE CXone Lead Developer

About the Role We are looking for a NICE CXone Lead Developer to join our team in the USA. This role requires extensive experience in contact center technologies and NICE CXone platform. Key Responsibilities • Lead NICE CXone implementation projects • Configure NICE CXone Studio and ACD systems • Develop IVR solutions and omnichannel routing • Integrate with Salesforce CRM and enterprise systems • Implement WFO, call recording, and quality management solutions • Handle SIP, VoIP, Azure, and API integrations • Provide technical leadership and implement AI automation Requirements • 8+ years of experience in Contact Center Technologies • 4+ years of hands-on experience with NICE CXone • Strong skills in NICE CXone Studio and ACD Configuration • Experience with IVR, Telephony, and Omnichannel Routing • Proficiency in Salesforce CRM and Enterprise Integrations • Knowledge of WFO, Call Recording, and Quality Management • Experience with SIP, VoIP, Azure, and API Integrations • Technical leadership abilities and AI automation experience Preferred Qualifications • Healthcare, Medicaid, or Government Contact Center experience • NICE CXone certifications