Jobs → Engineering → NICE CXone Lead Developer

About the Role We are looking for a NICE CXone Lead Developer to join our team and work on impactful contact center technology solutions. Key Responsibilities • Work on NICE CXone Studio, ACD & IVR • Implement Omnichannel Routing & Digital Engagement • Handle Workforce Optimization (WFO), Call Recording & Quality Management • Manage Salesforce/CRM Integrations & APIs • Work with SIP/VoIP and Contact Center Solutions • Provide Technical Leadership & Implementation Requirements • 8+ Years in Contact Center Technologies • 4+ Years of hands-on implementation with NICE CXone • Experience with NICE CXone Studio, ACD & IVR • Knowledge of Omnichannel Routing & Digital Engagement • Understanding of Workforce Optimization (WFO), Call Recording & Quality Management • Experience with Salesforce/CRM Integrations & APIs • Familiarity with SIP/VoIP and Contact Center Solutions • Technical Leadership & Implementation skills Preferred • Healthcare, Medicaid, Government, or Enterprise Contact Center experience