Jobs → Customer Support → Pega LSA

About the Role We are looking for an experienced Pega Lead with expertise in the Pega Smart Disputes Framework and practical knowledge in AI and Generative AI capabilities within Pega. This role involves designing, building, and supporting enterprise-grade Pega applications for card dispute processing, chargebacks, and automated case management. Key Responsibilities • Design, build, and maintain enterprise applications using Pega Platform following Guardrail compliance and best practices. • Implement and customize Pega Smart Disputes framework for credit/debit card dispute resolution, chargeback workflows, and regulatory compliance. • Configure case types, complex workflows, Service Level Agreements (SLAs), routing rules, and business logic. • Design and develop REST/SOAP integrations to connect Pega with core banking, payment processing, and third-party systems. • Debug complex issues, perform log analysis, and optimize application performance and database queries. • Identify and implement opportunities to leverage Pega AI and GenAI capabilities for dispute outcomes. • Partner with Business Analysts, Architects, and QA teams; participate in code reviews; and mentor junior Pega developers. Requirements • 7+ years of overall IT experience with strong hands-on Pega development and smart disputes. • Ability to lead team, customer management, requirements, code reviews, quality of deliverables. • Certified Senior System Architect (CSSA) required. • Hands-on experience with the Pega Smart Disputes framework. • Strong experience with Web Services (REST, SOAP), JSON, XML, and database integrations. • Strong knowledge of Agile/Scrum development practices and DevOps tools. • Familiarity with Pega GenAI features, Pega Process AI, or integrating external LLM/AI services into Pega applications.