Jobs → Customer Support → Production Support Engineer

About the Role We are looking for an experienced Production Support Engineer to join our team and support enterprise production environments. The ideal candidate will have strong expertise in monitoring, incident management, troubleshooting, and application performance optimization. Key Responsibilities • Strong hands-on experience with Splunk Enterprise – SPL queries, dashboards, alerts, reports, and data onboarding • Experience with Dynatrace – APM, infrastructure monitoring, distributed tracing, and observability • Strong knowledge of Oracle Database and Advanced PL/SQL • Hands-on experience with Unix/Linux environments • Experience with AutoSys scheduling and JIL scripting • Expertise in Incident, Problem, and Change Management • Production incident troubleshooting, root cause analysis (RCA), and escalation management • Experience monitoring application performance and resolving production issues • Familiarity with JIRA, Remedy, and ITSM tools • Strong communication and collaboration skills in a global support environment Requirements • Level 2 Production Support Engineer experience • Experience with enterprise production environments • Strong technical skills in the listed technologies Nice to Have • Liferay or similar enterprise portal platform experience • Production support automation and scripting • Financial services or banking domain experience