Jobs → QA & Testing → QA Automation Lead

About the Role We are looking for a QA Automation Lead to join our team. This role focuses on testing AI/voice bot applications and ensuring quality across integrated systems. Key Responsibilities • Analyze business and functional requirements for AI/voice bot applications • Prepare test scenarios, test cases, and test data • Perform functional testing of voice and chat conversations • Validate conversational flows, intents, entities, and dialog management • Conduct end-to-end testing across integrated systems and APIs • Perform regression, smoke, and sanity testing for new releases • Verify speech recognition accuracy and response quality • Test multi-language and multi-channel customer interactions • Identify, log, track, and retest defects using defect management tools • Validate integrations with CRM, backend systems, and third-party services • Execute negative, boundary, and usability test cases • Ensure compliance with business, security, and accessibility requirements • Collaborate with Business Analysts, Developers, and Product Owners to resolve issues • Prepare test execution reports and provide release readiness status • Support UAT and production validation activities Requirements • Experience in Parloa Testing and IVR Testing • Strong understanding of AI/voice bot applications • Proficiency in test scenario, test case, and test data preparation • Experience with functional testing of voice and chat conversations • Knowledge of conversational flows, intents, entities, and dialog management • Familiarity with end-to-end testing across integrated systems and APIs • Experience with regression, smoke, and sanity testing • Understanding of speech recognition accuracy and response quality • Ability to test multi-language and multi-channel customer interactions • Experience with defect management tools like JIRA and Azure DevOps • Knowledge of CRM, backend systems, and third-party services • Experience with negative, boundary, and usability test cases • Understanding of business, security, and accessibility requirements • Collaboration skills with Business Analysts, Developers, and Product Owners • Experience with test execution reports and release readiness status • Support for UAT and production validation activities