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QA Lead

Madhu SUnited StatesLEADPosted 10d ago
contactcenterHealthBenefitExchangeeligibilitybenefitsAmazonConnectDataAnalytics
About the Role Apexon is seeking a QA Lead with Medicaid experience to join their team in the USA. This remote position focuses on quality assurance in healthcare IT. Key Responsibilities • Lead quality assurance initiatives for Medicaid programs • Manage contact center operations and quality monitoring • Ensure compliance with healthcare regulations • Implement process improvements for customer experience Requirements • Experience in healthcare IT and Medicaid programs • Strong background in quality management and compliance • Leadership skills for team management • Knowledge of contact center operations and data analytics

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