QA Lead
Madhu SUnited StatesLEADPosted 10d ago
contactcenterHealthBenefitExchangeeligibilitybenefitsAmazonConnectDataAnalytics
About the Role
Apexon is seeking a QA Lead with Medicaid experience to join their team in the USA. This remote position focuses on quality assurance in healthcare IT.
Key Responsibilities
• Lead quality assurance initiatives for Medicaid programs
• Manage contact center operations and quality monitoring
• Ensure compliance with healthcare regulations
• Implement process improvements for customer experience
Requirements
• Experience in healthcare IT and Medicaid programs
• Strong background in quality management and compliance
• Leadership skills for team management
• Knowledge of contact center operations and data analytics