Jobs → Customer Support → QE Engagement Lead

About the Role We are looking for a QE Engagement Lead to join our team in Manhattan Beach, CA. This role focuses on leading Quality Engineering service delivery across multiple domains including Retail, Finance, Supply Chain, Digital, OMS, CRM, and Platform Automation. Key Responsibilities • Own end-to-end Quality Engineering (QE) service delivery across Retail, Finance, Supply Chain, Digital, OMS, CRM, and Platform Automation • Lead QE governance, stakeholder communication, delivery management, risks, and escalations • Establish integrated test strategies covering functional, automation, mobile, POS, and omnichannel testing • Drive transition management, knowledge transfer, shadowing, reverse shadowing, and readiness sign-offs • Manage release readiness, go/no-go decisions, defect exposure, and risk assessments • Lead automation adoption using Playwright, Selenium, BDD, and TDD frameworks • Drive AI-assisted QE initiatives and coordinate AI use cases aligned with SkechAI platform and security policies • Manage SLA/KPI reporting, service reviews, QBRs, and continuous improvement initiatives • Oversee resource planning, team capacity, staffing continuity, and delivery performance Requirements • Strong experience in Retail domain • Hands-on or leadership experience with Salesforce Commerce Cloud (SFCC) • Strong QE Engagement Management / Test Management experience • Experience managing large-scale QA/QE delivery engagements • Strong understanding of POS, OMS, CRM, and omnichannel testing • Experience with automation frameworks such as Playwright and Selenium • Strong stakeholder management, governance, and communication skills • Experience with AI-assisted Quality Engineering is preferred