Jobs → Customer Support → Release Manager

About the Role We are looking for an experienced Release Manager to join our team. This role involves managing the entire release lifecycle, from planning and scheduling to deployment and stakeholder communication. Key Responsibilities • Define release calendars, establish timelines, and coordinate version milestones • Align developers, QA engineers, SREs, and product owners to ensure deployment readiness • Identify deployment risks, develop contingency and rollback plans, and manage formal change requests • Ensure code has completed required testing, security scans, and staging checks before release approval • Oversee production launches using strategies such as blue-green deployments, canary releases, and feature flags • Maintain release notes, document changes, and communicate scheduled downtime and new capabilities • Improve release management processes through automation, CI/CD practices, and workflow optimization Requirements • 12+ years of overall IT experience • Minimum 5 years of experience working as a Release Manager in enterprise application development projects • Strong experience in release planning, scheduling, coordination, and deployment management • Experience coordinating cross-functional technical teams • Strong understanding of risk management, change management, rollback planning, and release governance • Experience managing production deployments and release readiness • Excellent stakeholder communication and coordination skills