Jobs → Data & Analytics → Salesforce CRM Support Data Operations Lead

About the Role Revance is seeking a hands-on CRM Support & Data Operations Lead to own Level 2 support, incident resolution, and root-cause prevention across the commercial Salesforce ecosystem, including OCE, the B2B Commerce storefront, customer portal, and loyalty platforms. Key Responsibilities • Own Level 2 triage and resolution for commercial CRM incidents, partnering with Customer Care, field sales, and internal business teams. • Resolve issues within established service-level expectations or route them to the appropriate team with complete diagnostic details and business context. • Document clear, reusable resolution notes that enable consistent support across the analyst team. • Support CRM users with access, permissions, territory alignment, record visibility, and mobile application issues. • Assist customers and internal users with portal and storefront access, registration, and ordering issues. • Maintain the quality and integrity of customer account data, including duplicate resolution, account hierarchies, and provider-to-practice relationships. • Ensure pricing, tier, promotion, and loyalty configurations remain accurate and aligned across systems. • Partner with Finance and Customer Care to research and resolve order, invoice, and billing discrepancies. Requirements • 10+ years of experience with strong support experience • Lead experience preferred • Experience in both Salesforce Admin & Development • Salesforce Admin certified • Commerce cloud experience required • CloudCraze is part of Salesforce Commerce cloud • B2B/B2C experience good to have • Requirement is for IQVIA OCE not IQVIA COE • Five9 is not mandatory