Jobs → Engineering → ServiceNow Gen AI Developer

About the Role We are seeking a ServiceNow AI Implementation Consultant with extensive experience in ServiceNow configuration and implementation, including hands-on AI deployments. Key Responsibilities • Implement AI solutions using ServiceNow platforms and tools • Configure and deploy Now Assist, Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, and Document Intelligence • Apply knowledge of LLMs, prompt engineering, AI/ML concepts, and enterprise AI governance • Utilize ServiceNow CMDB, ConnectedOps, CSM, and DevOps tools • Work with Flow Designer, Integration Hub, APIs, and Automated Test Framework • Provide customer consulting, solution configuration, troubleshooting, and AI adoption support • Deliver sprint-based implementations and travel up to 30% Requirements • 7+ years of ServiceNow configuration and implementation experience • Hands-on experience with AI deployments • Experience with Now Assist, Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, or Document Intelligence • Strong understanding of LLMs, prompt engineering, AI/ML concepts, enterprise AI governance, data privacy, and responsible AI practices • Hands-on expertise in ServiceNow CMDB, ConnectedOps, CSM, and DevOps • Experience with Flow Designer, Integration Hub, APIs, and Automated Test Framework • At least 2 active ServiceNow CIS certifications; CAD certification is preferred • Strong customer consulting, solution configuration, troubleshooting, and AI adoption experience • Excellent communication, stakeholder management, presentation, training, and mentoring skills