Jobs → Engineering → ServiceNow GenAI Developer

About the Role We are looking for an experienced ServiceNow GenAI Developer to join our team. This role focuses on deploying and configuring ServiceNow Now Assist capabilities, including Generative AI, AI Agents, and other AI-powered features. Key Responsibilities • Deploy and configure ServiceNow Now Assist capabilities, including Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence • Translate AI transformation blueprints into technical configurations, integrations, and workflows • Design, prototype, and implement AI-powered use cases aligned with business objectives • Drive AI adoption by improving user engagement, workflow automation, and business value • Collaborate with AI Transformation Architects to execute AI adoption roadmaps • Conduct customer workshops, technical enablement sessions, and hands-on training • Troubleshoot configuration issues, data gaps, and architectural challenges • Provide technical expertise and recommendations to customers and stakeholders • Document configurations, implementation outcomes, and best practices • Ensure enterprise AI governance, data privacy, and responsible AI practices Requirements • 7+ years of ServiceNow configuration and implementation experience • Hands-on experience with ServiceNow Now Assist, GenAI, AI Agents, Virtual Agent, NLU, AI Search, Task Intelligence, or Document Intelligence • Strong understanding of AI/ML concepts, Large Language Models (LLMs), Generative AI, and prompt engineering • Minimum of 2 active ServiceNow CIS certifications. CAD certification preferred • Experience with Flow Designer, Integration Hub, Studio IDE, ServiceNow APIs, and Automated Test Framework • Ability to translate business requirements into scalable ServiceNow solutions • Strong knowledge of enterprise workflows, data management, and database concepts • Excellent communication, stakeholder management, and problem-solving skills • Experience leading technical workstreams, mentoring developers, and conducting customer presentations • Willingness to travel up to 30%