Jobs → HR & Recruiting → ServiceNow HRSD Reporting / Analytics Lead

About the Role We are looking for a hands-on ServiceNow HRSD Reporting & Analytics Lead who can own reporting, dashboards, and data-driven process improvements across HR Service Delivery. Key Responsibilities • Build complex/custom ServiceNow reports and dashboards • Perform HR case trend analysis, root-cause analysis, and process improvement • Analyze HR Knowledge Management and HR Portal analytics • Translate business requirements into meaningful reporting solutions • Communicate with stakeholders and independently own projects Requirements • Strong ServiceNow HRSD and HR Case Management experience • Deep understanding of HR case configuration and ServiceNow data structures • Hands-on experience building complex/custom ServiceNow reports and dashboards • HR case trend analysis, root-cause analysis, and process improvement • HR Knowledge Management and HR Portal analytics • Ability to translate business requirements into meaningful reporting solutions • Strong stakeholder communication and independent ownership Nice to Have • Power BI / Tableau • Process mining and workflow automation experience • Understanding of ServiceNow AI capabilities • AI-driven insights to identify HR case trends and patterns • Opportunities for automation, self-service, and case-volume reduction