ServiceNow ITSM Business Analyst

🚀 We’re Hiring: ServiceNow ITSM Business Analyst (8+ Years Experience) 📍 Location: Riyadh, KSA ( Immediate Joiners) 🔍 Key Responsibilities: • Engage directly with customers to gather and analyze business requirements • Identify pain points, perform gap analysis, and recommend improvements • Drive ITSM process standardization, optimization, and automation • Provide functional expertise in ServiceNow ITSM modules • Design and manage Service Catalog, including categorization and prioritization • Gather UX and usability requirements to enhance end-user experience • Create BRDs, FSDs, user stories, and acceptance criteria • Support Agile delivery cycles, UAT, and go-live activities ✅ Required Skills & Experience: • 8+ years of experience as a ServiceNow ITSM Business Analyst • Strong understanding of ITSM processes and ITIL framework • Excellent stakeholder management and customer-facing skills • Hands-on experience with ServiceNow ITSM requirements, Service Catalog, and UX design • Strong documentation, communication, and analytical skills ⭐ Good to Have: • Experience in BMC Remedy to ServiceNow ITSM migration 👉 Apply now and share your resume on [Upgrade to PRO to see contact] #ServiceNow #ITSM #BusinessAnalyst #Hiring #ITJobs #ServicenowBusinessAnalyst #ITIL