Jobs → Customer Support → ServiceNow Platform Owner

About the Role We are looking for an experienced ServiceNow Platform Owner to lead platform administration, governance, optimization, and continuous improvement across enterprise ServiceNow environments. Key Responsibilities • Lead platform administration, governance, optimization, and continuous improvement • Manage ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge & SLA Management • Work with ServiceNow ITOM, CMDB, Discovery, Service Mapping & Event Management • Handle ITAM, Hardware/Software Asset Management (HAM/SAM) & License Management • Manage ServiceNow Integrations, REST APIs, MID Servers, Integration Hub & Workflow Automation • Oversee platform upgrades, release management, security, access controls, and ITIL best practices • Collaborate with stakeholders, drive platform strategy, and deliver operational improvements Requirements • Strong experience in ServiceNow Platform Administration, Ownership & Governance • Hands-on expertise in ServiceNow ITSM modules • Experience with ServiceNow ITOM, CMDB, Discovery, Service Mapping & Event Management • Strong knowledge of ITAM, Hardware/Software Asset Management (HAM/SAM) & License Management • Experience with ServiceNow Integrations, REST APIs, MID Servers, Integration Hub & Workflow Automation • Expertise in platform upgrades, release management, security, access controls, and ITIL best practices