Jobs → Engineering → Site Reliability Engineer

About the Role We are looking for an experienced Site Reliability Engineer (SRE) to maintain platform stability and lead critical production incident response for a global luxury lifestyle brand during the peak holiday season. Key Responsibilities • Lead production incident response, triage, coordination, and resolution • Act as Incident Commander and communicate updates to technical teams and business stakeholders • Conduct blameless post-incident reviews and drive corrective actions • Define and optimize SLIs, SLOs, monitoring, and alert thresholds • Improve observability, dashboards, runbooks, and escalation procedures • Lead capacity planning, failover testing, and peak-season readiness • Automate operational tasks to reduce manual effort and recovery time • Participate in on-call rotations, including after-hours and weekends Requirements • 7+ years in SRE, DevOps, or production operations • 3+ years of dedicated Site Reliability Engineering experience • Proven experience leading major production incidents • Experience with Google Cloud Platform (GCP) and/or Microsoft Azure • Familiarity with Datadog, Splunk, Dynatrace, Grafana, or Prometheus • Proficiency in Python, Bash, or PowerShell scripting • Knowledge of Terraform and Infrastructure as Code (IaC) • Experience with CI/CD pipelines and deployment management • Experience with ServiceNow or similar IT Service Management (ITSM) tools Preferred Qualifications • Retail or e-commerce experience during Black Friday or Cyber Monday • Experience with Kubernetes or Google Kubernetes Engine (GKE) • Familiarity with POS systems and retail store technology • Understanding of high-availability architecture, disaster recovery, and capacity planning