Jobs → Customer Support → Technical Architect

About the Role We are looking for an experienced Technical Architect to support a leading contact lens manufacturer in delivering automation and digital transformation solutions within a highly regulated medical device environment. Key Responsibilities • Lead a team of 15+ onsite and offshore engineers as technical mentor and primary customer point of contact for automation and controls projects • Drive shopfloor-to-MES integration using ISA-95-aligned platforms for structured data modeling and seamless vertical integration • Lead retrofit and legacy migration initiatives, moving outdated control platforms and SCADA systems to modern, scalable architectures • Support Ignition SCADA solutions for real-time KPI tracking of throughput, yield, equipment utilization, and downtime in non-GxP environments • Architect MQTT-based data frameworks for lightweight, real-time communication between PLCs and enterprise systems • Drive IT/OT convergence, connecting plant-level controls with enterprise IT to enable predictive analytics, centralized monitoring, and remote diagnostics • Build data engineering pipelines for high-frequency time-series data using Canary and Aveva historians • Ensure 21 CFR Part 11 compliance, including electronic records, audit trails, and access controls • Champion OT cybersecurity initiatives such as DCOM hardening, securing communications via Aveva Sitelink and OPC UA • Manage validation and compliance workflows, including NC/CAPA support, for FDA-aligned medical device manufacturing • Contribute to RFP development and technical proposals, defining architecture, scope, and delivery models • Oversee solution and project management across global sites, coordinating engineering, operations, and quality teams • Lead change request management, authoring requirement, design, test, and operational documentation • Deliver Application Performance Management (APM) frameworks that improve OEE by 10–15% and cut recurring-issue downtime by 30% • Provide technical leadership in SCADA/HMI development, historian configuration, and alarm management using Wonderware, ArchestrA System Platform, DeviceWise, Canary, and Ignition