Jobs → Customer Support → Technical PMO

About the Role We are looking for a Technical PMO to join our healthcare correspondence team. This role focuses on program governance, delivery planning, and execution in a cloud-based environment. Key Responsibilities • Lead program governance, delivery planning, and execution • Manage sprint planning, PI planning, and release planning • Handle RAID management, risks, issues, assumptions, and dependencies • Coordinate with business stakeholders, vendors, and technical teams • Prepare executive reports and steering committee updates • Understand cloud architecture and track technical delivery risks • Support production monitoring, on-call activities, and incident management • Coordinate issue triage, escalation, and root cause analysis • Ensure HIPAA, PHI/PII compliance and audit readiness Requirements • 12+ years of Technical PMO / Program Management experience • Strong Agile / SAFe / Hybrid delivery experience • Expertise in governance, RAID management, and executive reporting • Hands-on experience with JIRA, Confluence, MS Project, and Power BI / Looker Studio • Technical understanding of GCP, GKE, Kubernetes, Cloud SQL, and Cloud Storage • ETL pipelines, Python automation, and PostgreSQL / Cloud Databases • CI/CD knowledge – Jenkins, GitLab, Cloud Build, Terraform • Production support, monitoring, and incident management experience • Healthcare payer/provider domain experience • Knowledge of HIPAA, PHI/PII compliance